If only a handful of your employees are responsible for managing complex IT networks, application updates, hardware replacements, cloud computing, VOIP, cybersecurity, compliance, software licenses, etc., you aren’t doing justice to your staff. No matter how talented your team is, you’re expecting way too much from your people. A more feasible approach is to blend the strategic framework and convenience of your internal IT team with the comprehensive knowledge and support of a managed IT provider in California.
However, the idea may not work for all businesses. This guide will help you understand whether co-managed IT is right for you or not, but before that let’s take a look at what is co-managed IT?
What is Co-Managed IT?
When it comes to managing IT, most organizations will either have an in-house, dedicated IT team or an outsourced managed services provider (MSP). Very few are familiar with co-managed IT, which is the combination of both.
It’s a hybrid solution where you have a small on-site IT team or manager as well as access to an off-site IT services firm. This makes it a reliable and efficient option for any firm that takes IT seriously. On one hand, it’s more comprehensive than relying on an MSP, and on the other hand, it’s way cost-effective than having a full on-site IT team.
In simple words, a co-managed IT solution gives your organization more options to get your network security and stability right. You remain nimble in dealing with on-site issues. Your on-site IT manager will be aware of the very specific needs of your business and any of its quirks. However, depending on the size those needs and the scope of your business, the task can easily become too complex. This is where an off-site expert IT personnel can help.
The outsourced IT team understands that pain and helps mitigate it. They are experts in tech who possess a profound understanding of IT issues, ranging from industry regulations to system management, and everything that comes in between. They will likely not be familiar with the specific intricacies of your firm, but that’s something your in-house manager will have taken care of.
When Co-Managed IT Might Be Right for Your Business?
Some companies are so small that their small in-house IT team is sufficient to handle the needs. On the other hand, some have grown at such an incredible rate that they entirely rely on managed support. Those in-between the middle of these two come to benefit the most from co-managed IT.
Every time your in-house people engage in mundane tasks like resetting passwords or addressing helpdesk tickets, they aren’t adding value to your business or making money for it. Their time could be better spent in optimizing internal processes or optimizing workflows that help improve organizational efficiency and profitability if an external team is there to handle the unproductive tasks.
Imagine how engaged and valued your IT person would feel if you tell them they won’t be responsible for software updates anymore and they can get back to working on that custom app they’ve been proud to work on.
Thus, if your own IT professionals look overwhelmed by the amount of work or disengaged, and you’re faced with a high retention problem, co-managed IT might be a tremendous solution for you. It will totally shift your company culture for the better. Your own IT specialists won’t face the problem of burning out, a lack of access to proper resources or tools, and the stress associated with a storage failure or ransomware attack.
To sum it up, many organizations need assistance or extra workforce from external IT services, but completely outsourcing IT makes little sense as the outsourced team won’t know the nitty gritty associated to your business. A co-management approach can be of great help for them.
If this sounds like you, and you’re looking for a managed IT provider in California, get in touch with BlissVector Tech today!